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New Patient Policies

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Recommendations to help you maximize the benefit of your sessions:

Do:

  • Eat a small nourishing meal before your appointment (two hours prior to your scheduled time is ideal).
  • Allow time for rest relaxation post-treatment whenever possible.
  • Drink water. Your body will be more receptive if you are well hydrated.
  • When the weather is cool, or if it’s a windy day, make sure that you wear a scarf and protect your neck.
  • Protect your feet from cold when the weather cools down.  The Kidney channel begins at the feet and is susceptible to cold entering the channel, particularly at the change of seasons.

Avoid:

  • Caffeine (before and after treatment)
  • Strenuous physical activity (avoid after treatment)
  • Cold and raw foods (raw salads, iced drinks).
  • Wearing make-up, perfume, and scented moisturizers (influences constitutional diagnoses).

Fertility patients:

Please keep your feet, neck, lower back and sacrum warm and protected.  Allow time for proper nutrition and rest.  Avoid walking barefoot on cold floors and avoid overly spicy foods.
These recommendations are rooted in the principles of Chinese Medicine – some of them may sound odd without an understanding of their basis, but are important information for most fertility patients.

Cancellation Policies

Every appointment scheduled is dedicated as exclusive time between the acupuncturist and the client. Many clients book their appointments weeks-months in advance are we are not able to move patients from the waitlist with less than 3 full days time. If you should need to cancel or re-schedule an appointment, 3 full business days notice (at least 72 hours M-F) is required.
 
Exclusions include: acute illness, inclement weather, or other unavoidable events. In the case of illness, inclement weather, or a true emergency, we can offer a credit to the patient’s account. Patients are allowed 3 credits per calendar year, after which the full amount is due. Please note that unforeseen changes to one’s schedule, including work changes, other healthcare appointments and changes in childcare are not considered emergencies.
 

Insurance Information

For patients who are out-of-network, we can provide you with a super bill  to submit to your insurance carrier. Before coming in, call the phone number on the back of your insurance card to find out whether your insurance covers acupuncture, and if you can work with an out-of-network provider.  You may also want to find out what conditions are covered in your plan.  Many plans cover back pain, neck pain, and nausea related to chemotherapy. 

 
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